Privacy Policy

This privacy policy explains how Oak-forge collects and processes personal data when you use our website or engage our services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details when you submit an enquiry form
• Email address for correspondence
• Property information relevant to solar installation assessments
• Service preferences and requirements

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on our site.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Prepare quotations and proposals for solar installation services
• Communicate with you about your project
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil our obligations when you engage our services
• Legitimate interests: To respond to enquiries and improve our services
• Consent: Where you have given explicit consent for specific uses
• Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell your personal data to third parties. We may share your information with:

• Service providers who assist in operating our website and business
• Regulatory bodies as required by law, such as MCS for certification purposes
• Professional advisers including lawyers and accountants

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For customers, we retain project records for a minimum of six years after project completion to support warranty claims and regulatory compliance.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Erasure of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Oak-forge
Unit 7, Greenfield Business Park
Henley-on-Thames, Oxfordshire, RG9 1AQ
[email protected]

Last updated: January 2024